Privacy & Policy

Apollo Care is a licensed home healthcare consultation provider based in the United Arab Emirates, we are committed to protecting your privacy and safeguarding your personal information in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and the UAE Federal Decree-Law No. 10 of 2019 on the Use of Information and Communication Technology in Health Fields (Health Data Law). This Privacy Policy explains how we collect, use, disclose, and protect the personal data you provide when you engage with our home healthcare services, whether through our website, mobile application, or in-person consultation. We collect personal information such as your name, contact details, Emirates ID or passport number, date of birth, address, medical history, health conditions, treatment details, prescriptions, payment and billing information, and any other data necessary to deliver safe and effective care. Your data is collected directly from you, your authorized representative, or through our healthcare professionals during service delivery. We use this information to provide you with home-based medical and consultation services, manage appointments, process payments, comply with legal and regulatory obligations, ensure safety and quality of care, and improve our services. Your data may be shared with licensed healthcare practitioners, third-party service providers acting on our behalf (such as IT, billing, and payment processors), and regulatory authorities when required by law. We do not sell or rent your personal data to any third party for marketing purposes without your explicit consent. We implement strict security measures, including encryption and access controls, to protect your information against unauthorized access, alteration, or disclosure. Your personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by UAE laws governing medical record retention. You have the right to request access to your personal data, correction of any inaccuracies, deletion or restriction of processing (subject to legal and regulatory limitations), and to withdraw consent where applicable. To exercise your rights or raise any concerns about your privacy, please contact us at info@apollocare.ae or call +971 50 491 9347. Our services are intended for adults aged 18 and above; personal data of minors is collected only with parental or guardian consent. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements, and the latest version will always be available on our website. By continuing to use our services after any updates, you acknowledge and accept the revised terms.